All our patients are registered under the name of one main doctor but can see one they specifically desire. If the doctor of your choice is unavailable you may be asked to consult another doctor.
If you wish to contact us please telephone 020 8962 5100 to speak to a receptionist.
YOU CAN NOW BOOK YOUR APPOINTMENTS UP TO 4 WEEKS IN ADVANCE.
To book an appointment you can telephone reception from 8.00am or come in person and speak with our receptionists. Our normal doctor and nurse appointments are 10 minutes.
Please tell the receptionist if you wish to see a particular doctor, otherwise you will be booked for a first available appointment. Please note that patients will not always be able to see their preferred GP as they may not hold surgeries every day or they may be absent from the practice e.g. on annual leave.
There are 3 ways you can book your appointment:
Appointment slots are booked at intervals of 10 minutes and we are prepared to deal with one problem during the consultation, therefore it is very important for you to prioritise your concerns and be prepared to make a further appointment if the allocated time runs out.
We also operate extended hours Monday, Tuesday, Wednesday and Thursday 8.00am - 9.00pm.
Want to see the same doctor? JUST ASK...
WE WANT YOU TO SEE THE SAME DOCTOR
We offer urgent appointments which could be with any doctor on the same day.
We offer routine appointments with regular named GP's within four working days.
You can book to have a telephone consultation with a doctor or a nurse rather than make an appointment.
Contact reception who will arrange for the doctor to call you back later in the day.
If you need to be seen urgently please call the surgery at 8.00am.
You can also be offered an appointment with the practice nurse. She is qualified to deal with all the normal aches and pains such as ear infections, tonsillitis, flu, conjunctivitis, bronchitis etc.
If she thinks you would benefit from a further consultation with the doctor she will pass you through to the duty doctor.
If for any reason you cannot keep your appointment, please inform us at the earliest possible opportunity.
Your cancellation will help other patients in urgent need to be seen by the clinicians.
A Significant Number of booked appointments are wasted because patients “Did Not Attend” (DNAs). These DNAs have a significantly deleterious effect on the practice.
Read the Practice DNA Policy
Patients can obtain confidential medical advice and health information 24 hours per day, 7 days a week by calling 111.
The NHS 111 service is for non-emergency advice or treatment if you need medical help fast. Find out more at www.nhs.uk/111
For urgent medical advice out of surgery hours that cannot wait until the following day, contact the Out-Of-Hours services- GP Co-op on 020 8969 7777.
The MIU can treat a wide range of minor injuries and problems, and the waiting time is often much less than of an A&E department.
The MIU is open daily from 9.00am - 9.00pm and can be contacted on 020 8962 4262.
Whatever the time of day, if you experience severe chest pain, loss of blood or suspected broken bone, go to your nearest accident & emergency department or call 999. They are open 24 hours a day and can assess serious injuries and provide emergency treatment.
Home Visits are reserved for the following groups of patients:
Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.
We want to see patients as quickly as possible, and the best way is often to encourage them to come to the surgery, because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the GP surgery.
Babies and small children should be brought to the surgery where we will do our best to see them promptly. If the Reception staff are made aware that your child is particularly unwell, they will do everything they can to see that you are not kept waiting unnecessarily to see the doctor.
Transport/social problems –We cannot undertake home visits for reasons of convenience or lack of transport .We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out.
Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.
Please request visits before 10am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.
A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the doctor to prioritise visits.
It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.
He/she may ask you to come to the surgery, where you will be seen as soon as possible.The doctors would like to stress that NO patient in definite need of a home visit will be refused.
In the past, GPs were able to do routine follow up home visits. Sadly, pressures of time and more patients needing attention means this is usually no longer possible.
Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999.
We are happy to announce that the blood tests are now being carried out in the surgery for our patients.
Please book an appointment at the Reception.
Please call the surgery between 12.00 - 13.00 for collection of your test results.
We expect our patients to be on time for all appointments that they book with us, and cancel in advance any appointment that they cannot attend. We will send a warning text to the patient if he/she misses two appointments without informing us. If a patient misses more than two appointments without informing us in advance, the practice has the right to remove that patient from the practice list. Additionally, if a patient arrives late for an appointment, he/she may be asked to rebook for another time.
If you have received a text regarding a missed appointment, please follow the appropriate link below for further information: